DRAFT TODAY, POST TOMORROW: Some posts may be in draft status until I (aka procrastinator extraordinaire) get around to posting them.
Sunday, March 22, 2009
I listened to Raving Fans, an old book on customer service. It was cute, like a parable type of style, but I don't know that I'd recommend it. There wasn't anything new there (it is old) but maybe it would serve as a reminder of how to treat people.